CJ ENVIRONMENTAL CUSTOMER TERMS AND CONDITIONS / TERMS OF USE

Last updated: November 4, 2026

C.J. ENVIRONMENTAL, INC. TERMS AND CONDITIONS / TERMS OF USE OF SALE AND WEBSITE USE

Thank you for choosing C.J. Environmental, Inc. (“we”, “us”, “our” or the “Company”) and our website cashforgoldcanada.ca (“the Site”), including all information, tools and services available from this Site to you.  We value your business and endeavor to bring you the top dollar for your scrap precious metals and diamonds in the most efficient and expeditious manner. Further, it is our goal to provide you with the utmost in confidence, security and transparency when transacting with us. To that end we have created the following Terms and Conditions of Sale and Website Use (the “Terms”) to provide you with our assurances and to eliminate, as best as possible, any confusion regarding our business practices.

These Terms govern: (1) your access to and use of the Site, including any content, functionality, and services offered on or through the Site, whether as a guest or registered user, including our appraisal(s) of your scrap precious metals and diamonds (the “Items”); and (2) any offers by us to purchase your Items.   Please read these Terms carefully before you start to use our Site.  Additional terms and conditions may also apply to specific portions, services, or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms.

By using the Site, accepting any offer from us to purchase your Items, or clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms.  If you do not want to agree to these Terms, you must not access this website or use our services.

IMPORTANT: Your statutory rights under applicable Canadian law are preserved. Please read the Dispute Resolution section.

This Site is offered to customers aged 18 or older who reside in Canada, subject to any higher age of majority or other requirements under applicable law. By using this Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.  We reserve the right to request documentation to verify that you meet all of these requirements.

You also acknowledge that by entering this site you will holdconfidential any and all information contained herein and agree to hold suchinformation in strictest confidence. The materials and information containedherein as well as any and all communications generated related hereto may notbe used, copied, distributed or in any other manner disseminated except withthe express written consent of the Company.

Changes to the Terms

We may revise and update theseTerms from time to time in our sole discretion. If we make a material change to these Terms, we willprovide notice of the revised Terms, which may be given by email, by a noticeposted on the Site, or by another reasonable method. Revised Terms take effect on or after the posted date, subject to applicable notice and consent requirements. Changes will not affect any Offer you have alreadyaccepted before the change takes effect. If any change is unacceptable to you,you may stop using the Site and our services at any time. Your continueduse of the Site following the posting of revised Terms means that you acceptand agree to the changes.

Appraisal Process & Standard Insurance

You may arrange for shipment of your Items to the Company's Canadian processing facility using a Company-provided FedEx shipping label. Shipments must be addressed to:

Cash for Gold Canada
4810 Rue Jean-Talon O #318
Montreal, QC H4P 2N5, Canada

Company-provided FedEx inbound labels carry standard declared shipping protection of up to CA$15,000 per parcel, subject to the terms, exclusions and actual applicability of the Company’s Canadian insurance arrangements.  Coverage begins only when FedEx physically scans the package into its possession. Customers must securely package Items, obtain and retain a FedEx tracking receipt, and photograph Items before shipment. Shipments using a carrier or label not provided or expressly approved by the Company are not covered by the Company's shipping insurance.

Packaging requirements:

• Shipments under two (2) pounds must be sent in a properly sealed FedEx envelope, with tape securing the seal.
• Shipments over two (2) pounds must be packaged in a properly sealed and padded cardboard box.

If a parcel is lost, stolen, or damaged in transit, contact info@cashforgoldcanada.ca promptly with its tracking number and supporting documentation. Claim deadlines, reimbursement limits, exclusions, and required evidence are governed by the applicable policy and mandatory law. Nothing in these Terms excludes liability that cannot legally be excluded.

Offers to Purchase Your Items

Definitions. “Offer” means the written offer the Company sends you, byemail, text, or through your online account, stating the amount the Companywill pay for your Items after receiving and appraising them. “Holding Period”means the thirty (30) day period beginning on the date the Company sends youthe Offer. During the Holding Period, the Company will hold your Items securelyand you may accept or decline the Offer at any time.

If you DECLINE the Offer, the Company shall, at no cost to you, return your Items to you as set forth in the “Return Shipping” section below.

ACCEPTED OFFERS: in accordance with the legal framework herein, any Offer, upon acceptance via the act of clicking an accept button, transmitting written communication through text or email, or articulation verbally via telephone communication, shall be construed as a binding and irrevocable agreement.

UNANSWERED OFFERS: If you do not accept or decline the Offer within the thirty (30) day Holding Period, no sale occurs solely because of your silence. We may contact you to request instructions. Until you affirmatively accept an Offer, the Items remain yours. You may request their return without charge, and we will return them by FedEx Ground. We will not send an unsolicited check to constitute acceptance. Any proposed disposal of unclaimed Items must comply with applicable law and will require a separate lawful notice and process.

Customers who send in their Item(s) within seven (7) days of receiving the shipping materials will automatically receive an additional ten percent (10%) bonus on top of the appraisal value of their items, compared to standard pricing. Total payout may not exceed melt value of items (“10% Bonus Offer”). The 10% Bonus Offer is not valid or able to be combined with any other special offers.

Price “Beat” Guarantee

We will beat any written offer for your Items from any ofour online competitors, provided the competitor’s offer was issued within thepreceding thirty (30) days and you provide us with a copy of that writtenoffer.

Payment Methods

We offer a variety of efficient payment methods to ensure that you are paid as quickly as possible. Payment is issued within twenty-four (24) hours of your acceptance ofthe Offer. Delivery time after issuance depends on the payment method you choose. Checks are mailed by Company by an available Canadian delivery service for free, however, if you opt for one of our premium payment options, an applicable fee may affect your final payout. Our current payment options and fees are as follows:

• Check by check using an available Canadian delivery service: no cost
• Virtual Card** (see terms below): no cost
• Direct Deposit (for payments over $30,000): $35.00
• Print-at-home-check: $5.00
• Check via FedEx Express (2-3 days): $15.00 CAD shipping fee
• Check via FedEx Overnight (next business day where available): $25.00 CAD shipping fee
• PayPal: 3.49% + $0.50 service fee charged by PayPal (not Company)

**Virtual Card Terms and Conditions

Virtual Card Introduction

‍These Virtual Card Terms and Conditions (“Virtual Card T&Cs”) govern the issuance and use of Virtual Cards provided by CJ Environmental, Inc. (“Company,” “we,” “us,” or “our”) and apply to any individual or entity (“Cardrecipient,” “you,” or “your”) that accepts or uses a Virtual Card. By accepting, activating, or using a Virtual Card, you agree to comply with these Virtual Card T&Cs.

These Virtual Card T&Cs should be read in conjunction with all other applicable agreements, including but not limited to the Cardrecipient Agreement and any additional terms and conditions available on our website. In the event of any conflict between these Virtual Card T&Cs and the Cardrecipient Agreement, these Virtual Card T&Cs shall prevail to the extent of the inconsistency.

Virtual Card Definitions
‍
Virtual Card: Refers to a unique digital card number issued under the Company’s account. Virtual Cards do not have a physical form and are exclusively linked to digital transactions. Multiple Virtual Cards may be issued under a single account.

Processing Fee: A charge that may be imposed by certain merchants for processing transactions made with the Virtual Card. These fees are determined solely by the merchant and are outside the control of the Company.

Virtual Card Issuance and Usage‍

Virtual Cards can be obtained by selecting this payment option through the Company’s online portal or by contacting an authorized representative via email, text, or phone after accepting your offer.

The Cardrecipient is solely responsible for managing the Virtual Card, ensuring sufficient funds are available, and monitoring all transactions.

Virtual Cards will be delivered electronically. You are responsible for maintaining the confidentiality of your Virtual Card details and any associated login credentials. Any unauthorized access or suspected misuse must be reported to the Company immediately.

Virtual Card Fees and Charges‍

The Company does not impose any fees for carrying a balance on the Virtual Card. However, the Cardrecipient is responsible for any processing fees charged by merchants for transactions.

Virtual Card Management‍

Access to the Virtual Card will be provided within one (1) business day after acceptance of the offer and selection of the Virtual Card payment option. Use of the Virtual Card is governed by these Virtual Card T&Cs and this entire Agreement.

You consent to receive updates and notifications electronically regarding the Virtual Card and associated transactions.

Virtual Card Expiration and Renewal‍

Expiration Date: Virtual Cards will expire ninety (90) days from the date of issuance or when the available funds are fully utilized, whichever occurs first.

Handling Unused Funds: Any unused balance will be handled in accordance with the card issuer’s terms and applicable unclaimed property, consumer protection and payment laws; it will not be forfeited where prohibited by law.

Virtual Card Dispute Resolution and Unauthorized Transactions

‍The Cardrecipient must notify the Company in writing via email within ninety-six (96) hours of discovering any unauthorized transaction or error. The Company, at its sole discretion, may investigate such claims but assumes no liability for unauthorized transactions, misuse, or theft of Virtual Card information.

The Company shall not be held liable for any losses or damages resulting from unauthorized use of the Virtual Card, including but not limited to losses caused by phishing, hacking, or other security breaches beyond the Company’s control. All disputes regarding transactions must be addressed directly with the merchant.

Virtual Card Amendments to Terms‍

The Company may update these Virtual Card T&Cs prospectively, with notice and any consent required by applicable law. Notice of changes will be provided electronically via email or posted on the Company’s website. Continued use of the Virtual Card after any such changes constitutes acceptance of the revised terms.

Virtual Card User Consent and Acknowledgment‍

By accepting and using the Virtual Card, you acknowledge that you have read, understood, and agreed to these Virtual Card T&Cs, along with any related agreements or terms referenced herein.

Return Shipping

All returns of declined Items are dispatched using FedEx Ground to the customer’s Canadian return address.

For all parcels returned to you containing Items with Offers valued at a total of $1,500.00 CAD or less, the Company shall insure such parcels for a total value equal to the Company’s Offer(s) on such Items plus an additional 20% (not to exceed the total melt value of the precious metals and/or cash value of the diamonds up to a maximum of $1,500.00 CAD).

For all parcels returned to you containing Items with Offers valued at a total of $1,500.01 CAD or higher, or if the Items shipped contain any diamonds, the Company shall insure such parcels for a total value equal to the Company’s Offer on such Items plus an additional 20% (not to exceed the total melt value of the precious metals and/or cash value of the diamonds up to a maximum of $5,000.00 CAD).

All parcels returned to you via FedEx Ground containing Items with Offers valued at a total of CA$0.00, meaning the Items contain no solid precious metals or diamonds, will not be insured during return transit unless you request insured return shipping. If you request it before your Items are shipped back, the Company will return those Items to you with insurance. The Company only insures Items during shipping that are comprised of solid precious metals and diamonds.

Additional insurance is available prior to shipping.  If you would like to secure additional insurance, you must contact us at info@cashforgoldcanada.ca prior to shipping to make arrangements.

In the event a parcel shipped to you is damaged, lost, or stolen in transit, and you would like to file an insurance claim, we will assist you to do so but you must notify Company in writing by emailing info@cashforgoldcanada.ca within thirty (30) days of the shipment date.  

Once we tender the parcel containing your Items to FedEx Ground, you bear the risk of loss and we disclaim any and all responsibility or liability for Items that are damaged, lost, or stolen during shipment, other than to obtain the insurance, and to assist you to submit any timely insurance claims, as set forth above on parcels returned to you by the Company.  You must notify the Company immediately of any change of address. The Company is not liable for loss of your Items if a carrier is unable to deliver to the address on file.

During packing, handling, and return shipment, items may come into contact with one another. While we make every reasonable effort to package items in a manner intended to minimize scratching, scuffing, or other minor cosmetic wear, incidental contact between items can occur. The Company shall not be responsible or liable for minor cosmetic scratching, scuffing, or similar surface wear resulting from ordinary handling, packing, transit, or contact between items during return shipment. Such cosmetic conditions do not constitute grounds for an insurance claim or other claim against the Company.

Personal Packaging and Jewelry Boxes

Customer acknowledges and agrees that any ancillary materials included with a submission, including but not limited to jewelry boxes, necklace or earring holders, ring boxes, sterling silver boxes, or other packaging or presentation containers, shall not be guaranteed for return. Coins, bullion, and other sealed or graded products aretested in their original holders, slabs, or cases using non-destructive cointesting equipment. The Company does not remove coins or bullion from theirholders or cases for testing, and such holders and cases are returned with your Items.

Ownership of Items

You hereby represent and warrant that all Items you send to us are owned by you and that no other person or entity’s permission or authorization is required to process the Items purchased by us. You agree to indemnify, defend, and hold harmless CJ Environmental, Inc., its employees, subsidiaries, directors, officers, agents, representatives, successors and assigns from and against any and all loss, claims, damages, and reasonable costs and expenses (including attorneys’ fees), and the cost of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers, arising out of or incurring in connection with any third party claiming any ownership, leasehold, expectancy, or other interest in any of Items purchased by us from you.

Responsibility Disclaimer for Inadequate Packaging

Furthermore, it is expressly stated that we shall not be held liable for any losses incurred if proprietary packaging utilized by the sender is deemed insufficiently secure.

Additional Insurance Coverage

COVERAGE REVIEW: The standard inbound protection is stated as CA$15,000. Any supplemental coverage limits below are carried forward from the original terms and must be reconfirmed for Canadian shipments and currency before publication.

To obtain additional insurance coverage, the following terms must be adhered to:

‍Prior arrangements:

• Additional insurance must be arranged with CJ Environmental before shipping.

‍Coverage limits:

• $75,000 per package containing multiple items.
• $150,000 per package containing a single item.

Packaging requirements:

• Shipments under two (2) pounds must be sent in a FedEx envelope with a strip of tape securing the seal.
• Shipments over two (2) pounds must be packaged in a new cardboard box that is properly sealed, packed, and taped.

Coverage commencement:

Insurance coverage begins when:

• The package is dropped off at an authorized FedEx location, scanned by FedEx personnel, and a receipt is issued; or
• A FedEx driver scans the package during pickup.

Insurance Coverage Commencement

The commencement of insurance coverage ensues upon the initial scanning of the FedEx tracking barcode affixed to your package by FedEx. Neither CJ Environmental nor its insurers shall be held accountable for packages lost prior to the initial physical scan conducted by FedEx.

Shipping and Packing Instructions

Failure to follow shipping and packing instructions may affect insurance coverage, subject to policy terms and applicable law:

• To facilitate the claims process in the event of loss or damage, it is advised to capture detailed
  photographs of your valuables and any accompanying items prior to dispatching
  the shipment to CJ Environmental.
• When reusing packaging, ensure its integrity is preserved and
  any prior shipping labels are removed.

Precautions During Shipment

When shipping your item, it is imperative to undertake reasonable precautions to mitigate the risk of loss during transit, including:

Alternate Shipping Label Responsibility

Should you opt to utilize a shipping label or service independent of those provided by CJ Environmental, you shall assume sole responsibility for associated delivery costs, insurance, fees, taxes, charges and losses. Insurance shall not be valid in said circumstances.

Item Condition and Assessment

By entrusting your item for physical assessment, you acknowledge that certain items may necessitate thorough examination. CJ Environmental shall not be held liable for pre-existing damages or damages incurred due to inadequate packaging during transit.

Purchased Goods

Buyer agrees to make a non-refundable payment for the total invoice value to Cash for Gold Canada before the purchased items are shipped. Cash for Gold Canada will ship goods to the Buyer within three business day after buyer’s payment clears. Cash for Gold Canada shall be responsible for shipping costs associated with the delivery. Title and risk in the gold will transfer to the Buyer upon delivery. Buyer has the right to inspect the gold upon delivery and must notify Cash for Gold Canada of any discrepancies or defects within one business day from the date of delivery to discuss replacement of like product.

Non-Refundable Agreement. Subject to non-waivable statutory rights, purchases of goods are final. Nothing in this provision limits rights or remedies that cannot lawfully be excluded.

Claims Process Overview

• A designated CJ Environmental Case Manager will serve as your primary contact throughout the claims process.
• CJ Environmental will conduct a comprehensive investigation, utilizing internal records and external sources.
• If deemed warranted, a claim will be filed with the relevant insurer(s), who may appoint an adjuster to assess the claim.
• The insurer’s decision, inclusive of any approved payment, shall be communicated promptly to the claimant.
• Upon approval, payment will be disbursed to the claimant within 5 business days.
• In the event of denial, the claimant will be promptly informed of the decision.

Please note that the duration from claim reporting to final adjudication and payment by the insurer is variable and beyond CJ Environmental’s control. Reasonable efforts will be made to expedite the process and minimize delays.

Lost Package Claim Policy

In the event that a package is lost during transit, and the claimant is unable to provide receipts, photographs, or other acceptable proof of purchase, the claim reimbursement will be determined based on the available evidence, applicable insurance terms and mandatory law; the absence of a receipt alone does not automatically establish a CA$100 cap.

Video Recording Retention and Claims

CJ Environmental records video footage of deliveries, appraisals, and returned items for quality control and security purposes. These recordings are ordinarily retained for ninety (90) days from the date of recording, subject to lawful retention needs and applicable privacy rights. After this retention period, such recordings are permanently deleted and will no longer be available. Any claims submitted after the expiration of this ninety (90) day period will be reviewed solely at the discretion of CJ Environmental, and determinations shall be limited to the documentation provided by the claimant and CJ Environmental's internal records.

Documentation Requirement and Claim Nullification

In order to substantiate any claim, it is imperative that photographs depicting the contents of your consignment, along with receipts and/or proofs of purchase, are provided. Alternatively, images of your items juxtaposed with our mailer supplies may be accepted. Failure to provide available supporting documents may affect claim assessment, subject to applicable law and insurer requirements.

In order for us to process an insurance claim, you may be required to provide the following information:

• A printed receipt with tracking number to prove your parcel was received and scanned by FedEx;
• Pictures of the contents of your parcel, along with receipts and/or proof(s) of purchase;
• A valid government identification card.
• A brief, written statement about the package, package contents, loss circumstances, and any
  other information relevant to the loss;
• A copy of any documentation in support of the contents of the package and its value,
  which can include video of the contents while being packaged, a log of the description
  and related weight, historical package details that point to the weight and value sent to Company,
  and the basis of their value presented. If using market value, you will be required to include a
  screen shot of the source utilized.

Please provide available documentation promptly, preferably within thirty (30) days; mandatory legal rights are not waived by this request.

Cooperation in Claims Process

Your cooperation is integral throughout the insurance claims process, including any investigations conducted by CJ Environmental and/or insurers. You agree to promptly respond to requests for information and participate in necessary telephone discussions.

Investigative Clause

It is hereby stipulated that any parcels delivered devoid of contents to our facility will be subjected to thorough investigation. We reserve the right to reject any claims subsequent to our investigative proceedings.

Appraisal Testing and Limited Release

The Company tests Items using X-ray fluorescence (XRF)analysis, a non-destructive method that does not scratch, mark, or alter yourItems. The Company does not unmount or remove diamonds or other stones fromtheir settings. Only if XRF analysis does not produce a reliable reading willthe Company remove a minimal surface layer from an inconspicuous area of theItem to confirm whether the material is a precious metal. Any minor cosmeticmark resulting solely from this limited test is not grounds for an insuranceclaim or other claim against the Company.

Except for the limited testing described above, theCompany will handle your Items with reasonable care while they are in itspossession. To the fullest extent provided by law, the Company is not liablefor minor cosmetic marks resulting from the limited surface test described above.

Release and Waiver of Liability

During the appraisal process it is sometimes necessary to scratch or scrape Items in order to remove the top layer of material so the testing apparatus can accurately determine the true grade or karat of the Item in question. In the event your material is scratched, scraped, broken or damaged in any way during this process, the Company is not responsible or liable. This is the only way to accurately assess the material’s true value. Any cosmetic changes resulting solely from this testing process are not eligible for insurance claims related to that specific condition.

BY ACCEPTING THESE TERMS, YOU HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS THAT YOUR ITEMS MAY BE DAMAGED BY THE COMPANY, OR BY ITS AFFILIATES, EMPLOYEES, OR AGENTS, DURING THE APPRAISAL PROCESS, AND IN TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, TO YOUR ITEMS ARISING OUT OF OR IN CONNECTION WITH THE APPRAISAL PROCESS.

Site Terms of Use

• Accessing the Site and Account Security

We reserve the right to withdraw or amend the Site, and any service or material we provide on the Site, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.  From time to time, we may restrict access to some parts of the Site, or the entire Site, to users, including registered users.

You are responsible for both:

• Making all arrangements necessary for you to have access to the Site; and
• Ensuring that all persons who access the Site through your internet connection are aware of these Terms and comply with them.

To access the Site or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Site that all the information you provide on the Site is correct, current, and complete. You agree that all information you provide to register with this Site or otherwise, including, but not limited to, through the use of any interactive features on the Site, is governed by our Privacy Policy (https://cashforgoldcanada.ca/privacy-policy/), and you consent to all actions we take with respect to your information consistent with our Privacy Policy (https://cashforgoldcanada.ca/privacy-policy/).If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Site or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.We have the right to disable any username, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

• Intellectual Property Rights

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by Canadian and applicable international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your
  accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display
  enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Site
  for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
• If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

• Modify copies of any materials from this site.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, your right to use the Site will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

• Trademarks

The Company name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

• Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:

• In any way that violates any applicable federal, provincial, territorial, municipal, or international law or
  regulation (including, without limitation, any laws regarding the export of data or software to
  and from the US or other countries).
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in
  any way by exposing them to inappropriate content, asking for personally identifiable
  information, or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material,
  including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another
  user, or any other person or entity (including, without limitation, by using email addresses
  associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or
  enjoyment of the Site, or which, as determined by us, may harm the Company or users
  of the Site, or expose them to liability.

Additionally, you agree not to:

• Use the Site in any manner that could disable, overburden, damage, or impair the site or
  interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site.
• Use any robot, spider, or other automatic device, process, or means to access the Site
  for any purpose, including monitoring or copying any of the material on the Site.
• Use any manual process to monitor or copy any of the material on the Site, or for any
  other purpose not expressly authorized in these Terms, without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Site.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is
  malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of
  the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Site.

• Monitoring and Enforcement;
• Termination

We have the right to:

• Take appropriate legal action, including without limitation, referral to law enforcement,
  for any illegal or unauthorized use of the Ssite.
• Terminate or suspend your access to all or part of the Site for any or no reason, including
  without limitation, any violation of these Terms.

Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

• Reliance on Information Posted

The information presented on or through the site is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the site, or by anyone who may be informed of any of its contents.This site may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

• Changes to the Site

We may update the content on this Site from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.

• Information About You and Your Visits to the Site

All information we collect on this Site is subject to our Privacy Policy (https://cashforgoldcanada.ca/privacy-policy/).  By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy (https://cashforgoldcanada.ca/privacy-policy/).

• Linking to the Site and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.This Site may provide certain social media features that enable you to:

• Link from your own or certain third-party websites to certain content on this Site.
• Send emails or other communications with certain content, or links to certain content, on this Site.
• Cause limited portions of content on this Site to be displayed or appear to be displayed on
  your own or certain third-party websites.

You may use these features solely as they are provided by us, and solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

• Establish a link from any website that is not owned by you.
• Cause the Site or portions of it to be displayed on, or appear to be displayed by, any
  other site, for example, framing, deep linking, or in-line linking.
• Link to any part of the Site other than the homepage.
• Otherwise take any action with respect to the materials on this Site that is inconsistent
  with any other provision of these Terms.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.We may disable all or any social media features and any links at any time without notice in our discretion.

• Links from the Site

If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

• Geographic Restrictions

The Site serves eligible customers residing in Canada. The contracting buyer is C.J. Environmental, Inc., a U.S. corporation, operating the Cash for Gold Canada brand. Items are shipped to the Montreal address stated above. We may decline shipments originating outside Canada or from locations where service is unavailable or unlawful.

• Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms, including, but not limited to, any use of the Site’s content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Site.

‍Miscellaneous

• Limitation on Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO WAY SHALL WE BE LIABLE TO YOU FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.MOREOVER, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Governing Law and Jurisdiction

These Terms are governed by the laws of the province or territory of the customer's residence and applicable federal laws of Canada to the extent required by mandatory law. Otherwise, the laws of Quebec and applicable federal laws of Canada govern. Nothing in these Terms removes a customer's right to bring a claim in a court or tribunal that has jurisdiction under applicable law.

Dispute Resolution

Please contact info@cashforgoldcanada.ca or Cash for Gold Canada, 4810 Rue Jean-Talon O #318, Montreal, QC H4P 2N5, Canada, Attn: Legal, with a description of your concern. We will attempt in good faith to resolve the matter promptly. This informal process does not prevent you from exercising statutory rights or commencing proceedings within any applicable deadline. No mandatory pre-dispute arbitration, class action waiver or jury trial waiver is imposed by these Terms. After a dispute arises, the parties may voluntarily agree to mediation or arbitration where lawful.

• Time to File Claims

Applicable statutory limitation periods govern. These Terms do not shorten a limitation period where doing so is prohibited by law.

• Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.  If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

• Entire Agreement

These Terms, and our Privacy Policy (https://cashforgoldcanada.ca/privacy-policy/), constitute the sole and entire agreement between you and C.J. Environmental, Inc., regarding your use of the Site and our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

• Your Comments and Concerns

The Site is operated under the Cash for Gold Canada brand by C.J. Environmental, Inc., a United States corporation. The Canadian mailing and processing address is Cash for Gold Canada, 4810 Rue Jean-Talon O #318, Montreal, QC H4P 2N5, Canada. All other feedback, comments, requests for technical support, and other communications relating to the Site should be directed to us through the contact information available on our Contact Us page: https://cashforgoldcanada.ca/about/contact-us/.

Mandatory Canadian law prevails. Nothing in these Terms excludes or restricts a right, remedy, warranty, liability, language right or protection that cannot lawfully be waived under applicable Canadian federal, provincial or territorial law.
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CASH FOR GOLD CANADA — CONDITIONS GÉNÉRALES DE VENTE ET D’UTILISATION DU SITE

Dernière mise à jour : 4 novembre 2026

1. Entreprise, site et acceptation

Bienvenue chez Cash for Gold Canada, marque exploitée par C.J. Environmental, Inc., société constituée aux États-Unis (« la Société », « nous »). Le site https://cashforgoldcanada.ca/ (« le Site ») permet aux résidents admissibles du Canada de nous expédier des métaux précieux, bijoux, pièces, lingots et diamants (« les Articles ») afin d’obtenir une évaluation et, le cas échéant, une offre d’achat (« l’Offre »).

Les présentes conditions (« les Conditions ») régissent l’accès au Site, les comptes, l’expédition, l’évaluation, les Offres, les paiements, les retours et les autres services. En utilisant le Site ou en acceptant expressément les Conditions lorsqu’elles vous sont présentées, vous convenez de les respecter, sous réserve de vos droits impératifs. L’utilisation est réservée aux résidents du Canada âgés d’au moins 18 ans, sous réserve de l’âge de la majorité et des autres exigences applicables dans leur province ou territoire. Nous pouvons demander une preuve d’identité et de propriété.

Vos droits prévus par les lois canadiennes applicables demeurent pleinement protégés. Aucune clause ne peut supprimer un droit ou un recours auquel la loi interdit de renoncer.

Les renseignements confidentiels, documents, photographies, contenus et communications fournis par la Société ne peuvent être reproduits ou diffusés sans autorisation, sauf dans la mesure permise par la loi, notamment pour obtenir des conseils ou exercer un recours.

2. Modification des Conditions

Nous pouvons modifier les Conditions pour l’avenir en publiant une nouvelle version et en transmettant les avis ou en obtenant les consentements exigés par la loi. Une modification ne change pas rétroactivement une Offre déjà acceptée. La simple utilisation continue du Site ne remplace pas un consentement exprès lorsque celui-ci est requis.

3. Expédition des Articles et assurance standard

Utilisez exclusivement l’étiquette FedEx fournie ou expressément approuvée par la Société. Les envois doivent être adressés à :

Cash for Gold Canada
4810 Rue Jean-Talon O #318
Montreal, QC H4P 2N5, Canada

Les envois entrants effectués avec une étiquette FedEx fournie par la Société bénéficient d’une protection standard annoncée jusqu’à 15 000 $ CA par colis, sous réserve de l’assurance effectivement souscrite, de ses exclusions, des conditions d’admissibilité et des lois applicables. La protection ne commence qu’après le premier balayage physique du colis par FedEx. Une étiquette créée, sans prise en charge physique du colis, ne suffit pas.

Vous devez emballer solidement les Articles, conserver le reçu FedEx indiquant le numéro de suivi et photographier le contenu avant l’envoi. Pour un colis de moins de deux livres, utilisez une enveloppe FedEx convenablement fermée et renforcée avec du ruban adhésif; au-delà de deux livres, utilisez une boîte de carton neuve, résistante, bien rembourrée et scellée. Retirez les anciennes étiquettes des emballages réutilisés. Les colis confiés à un autre transporteur ou expédiés au moyen d’une étiquette non autorisée ne bénéficient pas de notre protection d’expédition.

En cas de perte, de vol ou de dommage, avisez-nous rapidement, de préférence dans les 15 jours suivant l’expédition, à info@cashforgoldcanada.ca. Nous collaborerons à la réclamation auprès du transporteur ou de l’assureur. Les délais contractuels de déclaration ne suppriment pas les droits impératifs. Nous pouvons examiner les colis reçus vides ou endommagés, les preuves de dépôt, les photographies, le poids et les enregistrements disponibles. Les risques et responsabilités sont attribués dans la mesure permise par la loi; aucune exclusion ne libère la Société d’une responsabilité qu’elle ne peut légalement exclure.

4. Évaluation et Offres d’achat

Une « Offre » est le montant que la Société propose par écrit, courriel, message texte ou dans le compte client après réception et évaluation des Articles. La « Période de conservation » correspond aux 30 jours suivant la communication de l’Offre. Pendant cette période, nous conservons les Articles et vous pouvez accepter ou refuser.

Acceptation : l’acceptation explicite par le bouton prévu, par écrit, par message texte, par courriel ou verbalement au téléphone constitue un accord de vente, sous réserve des droits non susceptibles de renonciation. Refus : si vous refusez, les Articles admissibles vous sont retournés gratuitement par FedEx Ground, conformément à la section 8.

Absence de réponse : le silence à l’expiration des 30 jours ne constitue pas une acceptation automatique. Aucun achat n’est conclu uniquement parce que vous n’avez pas répondu. Nous pouvons vous demander des instructions; tant que vous n’avez pas accepté, les Articles demeurent votre propriété. Vous pouvez en demander le retour sans frais. Toute procédure concernant des Articles non réclamés doit respecter les avis et règles légales applicables. Nous n’envoyons pas de chèque non sollicité pour créer une acceptation présumée.

Prime de 10 % : sous réserve de la promotion affichée et de son admissibilité, un client qui expédie ses Articles dans les sept jours suivant la réception des documents d’expédition peut obtenir une prime de 10 % sur l’évaluation habituelle. Le paiement total ne peut dépasser la valeur de fonte des Articles concernés. Cette prime n’est pas cumulable avec une autre promotion.

5. Garantie de meilleure Offre

Nous proposons de dépasser une offre écrite admissible provenant d’un concurrent en ligne pour les mêmes Articles, si elle date des 30 derniers jours et si vous nous en fournissez une copie. Nous pouvons vérifier son authenticité et la comparabilité des conditions, sous réserve de la publicité et des droits applicables.

6. Modes de paiement

Nous visons l’émission du paiement dans les 24 heures suivant votre acceptation. Le délai de réception dépend du mode choisi et des fournisseurs de services. Les méthodes reprises de notre offre américaine sont proposées uniquement lorsqu’elles sont effectivement disponibles au Canada; les frais affichés au moment de la sélection doivent être confirmés avant toute déduction. Les montants et frais canadiens doivent être indiqués en dollars canadiens, sauf mention claire du contraire.

ModeFrais annoncés, sous réserve de disponibilité et confirmationChèque envoyé par un service de livraison disponible au CanadaSans fraisCarte virtuelleSans frais de la Société, sous réserve des frais du fournisseurDépôt direct, pour les paiements de plus de 30 000 $ CA35 $ CAChèque à imprimer chez soi5 $ CAChèque envoyé par FedEx Express, environ 2 à 3 jours15 $ CAChèque envoyé par FedEx Overnight, jour ouvrable suivant lorsque disponible25 $ CAPayPalFrais du fournisseur annoncés : 3,49 % + 0,50 $ CA, à vérifier avant le paiement

Certains établissements peuvent refuser un chèque imprimé à domicile. Nous pouvons organiser un autre moyen de paiement en cas de difficulté, ce qui peut retarder la réception des fonds. Les options et frais réellement offerts dans le portail prévalent, sous réserve des lois applicables.

6.1 Conditions relatives aux cartes virtuelles

Une carte virtuelle est un numéro de carte numérique émis par un prestataire et associé à un montant de paiement. Si cette option est disponible, vous pouvez la choisir dans le portail ou auprès d’un représentant après acceptation de l’Offre. Vous devez protéger les renseignements de la carte et signaler sans délai toute utilisation suspecte. La carte peut être transmise électroniquement dans un délai d’un jour ouvrable, selon le prestataire. Les commerçants peuvent appliquer leurs propres frais; la Société n’impose pas de frais de maintien de solde.

La carte peut comporter une date d’expiration de 90 jours suivant son émission ou devenir inutilisable lorsque son solde est épuisé. Les fonds non utilisés sont traités selon les conditions légales du fournisseur et les lois sur les biens non réclamés, les paiements et la protection des consommateurs; ils ne sont pas automatiquement confisqués lorsque la loi l’interdit. Signalez les opérations non autorisées ou les erreurs dès leur découverte, idéalement dans les 96 heures. La Société et le fournisseur examineront les signalements conformément à leurs obligations légales. Les droits de contestation et la responsabilité ne peuvent être exclus contrairement à la loi.

Nous pouvons modifier prospectivement les conditions de cette option avec les avis et consentements exigés par la loi. Les conditions particulières du fournisseur s’appliquent dans la mesure où elles sont valides et vous ont été communiquées.

7. Propriété et autorisation

Vous déclarez être propriétaire des Articles envoyés et avoir le droit de les vendre sans consentement d’un tiers. Vous acceptez de fournir des renseignements exacts et de coopérer à toute vérification légale. Dans la mesure permise par la loi, vous indemniserez la Société des pertes et frais raisonnables découlant d’une fausse déclaration de propriété ou d’une réclamation légitime d’un tiers; cette clause ne s’applique pas aux actes fautifs de la Société ni aux responsabilités qui ne peuvent être exclues.

8. Retours par FedEx Ground

Tous les retours des Articles refusés sont effectués par FedEx Ground, sans frais pour le client, à son adresse canadienne enregistrée. Veuillez signaler immédiatement tout changement d’adresse.

Pour les Articles dont l’Offre totale est de 1 500 $ CA ou moins, la Société prévoit une assurance de retour correspondant à l’Offre majorée de 20 %, sans dépasser la valeur de fonte ou la valeur monétaire pertinente des diamants, avec un plafond de 1 500 $ CA. Pour les Articles dont l’Offre est de 1 500,01 $ CA ou plus, ou pour un colis contenant des diamants, le même principe s’applique avec un plafond de 5 000 $ CA. Ces plafonds sont assujettis à la couverture réellement disponible et aux règles applicables.

Les Articles évalués à 0 $ CA parce qu’ils ne contiennent pas de métal précieux massif ou de diamant ne sont généralement pas assurés au retour, sauf si vous demandez et convenez d’une assurance additionnelle avant l’envoi. Une assurance supplémentaire peut être demandée à info@cashforgoldcanada.ca avant l’expédition; elle dépend de son acceptation et de ses conditions.

Signalez toute perte, tout vol ou tout dommage dans les meilleurs délais, de préférence dans les 30 jours suivant l’envoi. Nous vous aiderons à présenter une réclamation. Le risque pendant le transport, la responsabilité pour les erreurs d’adresse et les exclusions relatives aux marques cosmétiques mineures sont régis par les dispositions applicables et ne limitent pas les droits impératifs du client. Nous emballons les Articles avec soin, mais un contact entre eux peut entraîner de légères marques superficielles. La Société ne garantit pas le retour des boîtes à bijoux, supports ou emballages accessoires; les contenants de pièces et de lingots scellés sont normalement conservés et retournés lorsque les Articles sont retournés.

9. Assurance supplémentaire, emballage et prise en charge

Une assurance supplémentaire doit être organisée avant l’envoi et expressément confirmée par la Société. Les limites précédemment annoncées sont de 75 000 $ par colis contenant plusieurs Articles et 150 000 $ par colis contenant un seul Article; elles ne sont pas garanties sans confirmation écrite de l’assureur et de la devise applicable. Les règles d’emballage de la section 3 s’appliquent. La couverture ne commence qu’au premier balayage physique par un employé ou chauffeur FedEx autorisé.

Si vous utilisez une étiquette ou un service non autorisé, vous assumez normalement les coûts et devez obtenir votre propre couverture. Les restrictions de responsabilité restent soumises aux lois applicables. Nous pouvons examiner les preuves d’emballage, les conditions des Articles, les scans, les images et les renseignements du transporteur.

10. État des Articles et tests d’évaluation

La Société utilise principalement la fluorescence X (XRF), méthode non destructive, pour analyser les métaux. Lorsque cette méthode ne permet pas de déterminer de façon fiable la teneur du métal, un prélèvement superficiel minimal dans un endroit discret peut être nécessaire. Les pierres ne sont normalement pas retirées de leur monture. Les pièces et lingots scellés sont normalement évalués sans ouverture de leur support. Nous prenons des précautions raisonnables pendant l’évaluation.

Vous reconnaissez qu’un test nécessaire peut occasionner une légère marque superficielle. Dans la mesure permise par la loi, ces marques mineures directement attribuables à un test raisonnable ne constituent pas, à elles seules, un dommage indemnisable. Aucune clause n’exclut la responsabilité pour négligence, faute ou dommage lorsque la loi l’interdit. Les dommages préexistants ou causés par un emballage inadéquat seront examinés selon les preuves disponibles.

11. Vente de marchandises par la Société

Lorsque la Société vend séparément des métaux ou d’autres marchandises à un acheteur, celui-ci doit acquitter la facture avant expédition. Sous réserve des dispositions particulières de la vente, l’expédition a lieu normalement dans les trois jours ouvrables suivant la confirmation du paiement. Le transfert de propriété et des risques se produit conformément au contrat de vente et aux règles légales applicables. L’acheteur est invité à inspecter les marchandises à réception et à signaler rapidement toute différence ou défectuosité, idéalement dans un jour ouvrable. Les ventes peuvent être finales en cas de simple changement d’avis, mais aucune exclusion de remboursement ne porte atteinte aux droits légaux non susceptibles de renonciation.

12. Réclamations, preuves et enregistrements vidéo

Un responsable de dossier peut être désigné pour examiner une réclamation, vérifier les dossiers internes et les renseignements du transporteur et, au besoin, communiquer avec l’assureur. L’assureur peut mandater un expert. Nous communiquerons la décision disponible et, lorsqu’une indemnisation est approuvée et payable par nous, viserons son versement dans les cinq jours ouvrables suivant l’approbation. La durée de l’enquête dépend des circonstances.

Nous pouvons demander le reçu FedEx et le numéro de suivi, des photos des Articles, des reçus d’achat, des preuves de propriété ou de valeur, une pièce d’identité valide, une déclaration écrite des circonstances, le poids, les descriptions, des images d’emballage et toute autre preuve raisonnablement pertinente. L’absence de facture ou de photographie ne signifie pas automatiquement que la réclamation est limitée à 100 $ CA; l’évaluation dépend des preuves, de l’assurance et des lois applicables. Veuillez transmettre les pièces rapidement, de préférence dans les 30 jours. Un retard ne supprime pas les droits légaux non susceptibles de renonciation.

Des vidéos peuvent être enregistrées lors de la réception, de l’évaluation, de l’emballage et des retours, à des fins de sécurité, de contrôle qualité et de traitement des réclamations. Elles sont normalement conservées 90 jours, sous réserve des obligations légales, de la conservation nécessaire à un litige et des droits de protection des renseignements personnels. Les réclamations tardives peuvent être évaluées à partir des autres preuves disponibles. Les déclarations frauduleuses peuvent être signalées aux autorités compétentes conformément à la loi canadienne.

13. Comptes et sécurité du Site

Vous devez fournir des renseignements exacts, garder secrets vos identifiants, ne pas partager votre compte et nous signaler toute utilisation non autorisée. Nous pouvons suspendre un accès en cas de risque de sécurité, de fraude, d’infraction ou de violation des présentes Conditions, sous réserve des exigences légales. Vous êtes responsable de vos appareils, de votre connexion et de la prudence nécessaire sur les ordinateurs partagés. Nous pouvons modifier ou interrompre certaines fonctions du Site dans la mesure permise par la loi.

14. Propriété intellectuelle et utilisation autorisée

Le Site, son contenu, ses textes, photographies, logiciels, marques, logos et éléments de conception appartiennent à la Société ou à leurs titulaires respectifs et sont protégés par les lois canadiennes et internationales. Vous pouvez consulter le Site et conserver des copies personnelles raisonnables dans la mesure autorisée. Vous ne pouvez pas exploiter commercialement, reproduire, redistribuer, modifier ou republier le contenu sans autorisation, sauf dans la mesure permise par la loi. Aucun droit de propriété intellectuelle n’est transféré par l’utilisation du Site.

15. Utilisations interdites et application des règles

Il est interdit d’utiliser le Site pour une activité illégale, trompeuse, frauduleuse ou nuisible, pour exploiter des mineurs, transmettre des messages commerciaux non sollicités, usurper une identité, contourner les contrôles de sécurité, extraire automatiquement le contenu sans autorisation, diffuser des logiciels malveillants, attaquer les serveurs ou entraver les autres utilisateurs. Vous devez respecter les lois fédérales, provinciales, territoriales, municipales et internationales applicables, y compris celles relatives aux données et à leur transfert.

Nous pouvons enquêter sur les abus, suspendre l’accès, faire valoir nos droits et collaborer avec les autorités conformément à la loi. Rien n’exige du client qu’il renonce à un recours légal en raison d’une enquête.

16. Informations du Site, liens et disponibilité

Les renseignements généraux publiés sur le Site ne constituent pas une garantie de prix, de valeur, de disponibilité ou de résultat. Nous nous efforçons d’en assurer l’exactitude, sans garantir l’absence d’erreur ou d’interruption. Les sites tiers et les liens externes sont soumis à leurs propres politiques; nous ne contrôlons pas leur contenu. Les fonctions et renseignements du Site peuvent être modifiés. Les exclusions de garantie ou de responsabilité ne s’appliquent que dans la mesure autorisée par la loi.

Le Site vise les résidents admissibles du Canada. La Société peut refuser les envois provenant de l’extérieur du Canada ou des endroits où son activité n’est pas offerte ou permise.

17. Renseignements personnels et confidentialité

Les renseignements recueillis dans le cadre du Site, des paiements, des évaluations, de la vérification d’identité et des réclamations sont traités conformément à notre Politique de confidentialité : https://cashforgoldcanada.ca/privacy-policy/ . Cette politique doit expliquer notamment les finalités de collecte, les communications à des fournisseurs et sociétés situés hors du Canada, la conservation, les droits d’accès et de rectification et les coordonnées du responsable de la protection des renseignements personnels, selon les lois applicables. L’utilisation du Site ne vaut pas consentement général à un traitement pour lequel un consentement distinct est légalement requis.

18. Responsabilité et indemnisation

Dans la mesure permise par la loi, la Société ne répond pas des pertes indirectes ou éloignées résultant d’une utilisation non autorisée du Site ou d’événements indépendants de sa volonté. Aucune disposition ne limite la responsabilité pour faute, négligence, dommage aux biens, manquement contractuel ou autre événement lorsque cette limitation est interdite. Toute indemnisation due par le client est limitée aux réclamations légitimes causées par sa propre violation des Conditions ou de la loi, dans la mesure légalement permise.

19. Droit applicable et règlement des différends

Les lois impératives de la province ou du territoire de résidence du client et les lois fédérales applicables prévalent. Pour les questions qui ne sont pas régies par de telles règles impératives, les lois du Québec et les lois fédérales canadiennes applicables régissent les présentes Conditions. Vous pouvez saisir tout tribunal ou organisme compétent conformément à la loi.

En cas de différend, veuillez communiquer avec info@cashforgoldcanada.ca, ou écrire à Cash for Gold Canada, 4810 Rue Jean-Talon O #318, Montreal, QC H4P 2N5, Canada, à l’attention du service juridique. Nous tenterons de résoudre le différend de bonne foi. Cette démarche n’est pas une condition préalable qui vous empêche d’exercer un recours ou de respecter un délai de prescription.

Aucun arbitrage obligatoire avant la naissance du différend n’est imposé. Aucune renonciation à une action collective ou à un procès devant jury n’est imposée par les présentes Conditions. Après la naissance d’un différend, les parties peuvent convenir volontairement d’une médiation ou d’un arbitrage lorsque la loi le permet. Les délais de prescription prévus par les lois applicables s’appliquent; aucune clause ne les abrège contrairement à la loi.

20. Divisibilité, intégralité et communications

Si une clause est déclarée invalide ou inapplicable, les autres dispositions demeurent en vigueur dans la mesure possible. L’absence d’exercice immédiat d’un droit ne constitue pas une renonciation permanente. Les présentes Conditions et la Politique de confidentialité constituent l’accord applicable à l’utilisation du Site et aux services, sous réserve des offres particulières acceptées, des déclarations obligatoires et des droits prévus par la loi.

Exploitant et acheteur contractant : C.J. Environmental, Inc. (États-Unis), exploitant la marque Cash for Gold Canada.
Adresse canadienne d’expédition et de traitement : Cash for Gold Canada, 4810 Rue Jean-Talon O #318, Montreal, QC H4P 2N5, Canada.
Courriel : info@cashforgoldcanada.ca
Nous joindre : https://cashforgoldcanada.ca/about/contact-us/

Primauté des lois impératives : aucune disposition des présentes Conditions ne peut supprimer ou restreindre un droit, une garantie, un recours, une protection linguistique ou une responsabilité auxquels il est interdit de renoncer selon les lois canadiennes fédérales, provinciales ou territoriales applicables.

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